Terms & Conditions

Last Updated:

POLARIS Terms & Conditions

Effective Date: 14.02.2026
Last Updated: 14.02.2026

Welcome to POLARIS (“POLARIS,” “we,” “us,” or “our”), a mobile application by iWise. By downloading, accessing, or using the POLARIS app (the “Service”), you agree to these Terms & Conditions (“Terms”). If you do not agree, do not use the Service.

For support, contact: support@iwise.co

1) Who We Are

POLARIS is operated by iWise (“iWise,” “we,” “us”). These Terms govern your use of the POLARIS mobile app and any related services that link to these Terms.

2) Eligibility

You must be at least 13 years old (or the minimum legal age in your country) to use POLARIS. If you are under the age of majority where you live, you confirm that a parent/guardian has reviewed and agreed to these Terms.

3) The Service (What POLARIS Is)

POLARIS provides:

  • AI-powered conversations and guidance

  • Personality insights (including numerology-based calculations and profile outputs)

  • Specialized Guides (multiple AI personas)

  • Weekly reports and insights

  • Optional memory features for personalization

  • Custom persona creation

  • Media features such as voice transcription and image understanding

POLARIS is not a medical, mental health, legal, or financial service. It is for personal guidance and self-understanding only.

4) Important Disclaimer (No Professional Advice)

POLARIS may generate responses that are inaccurate, incomplete, or not applicable to your situation.

  • Do not use POLARIS for medical diagnosis, treatment, emergency support, or crisis situations.

  • If you need professional help, contact a qualified professional or emergency services.

  • You are responsible for how you interpret and use any information you receive through POLARIS.

5) Accounts & Accuracy of Information

If POLARIS requires account creation, you agree to:

  • provide accurate information (name, birth details, email where applicable),

  • keep it updated,

  • maintain the confidentiality of your login credentials,

  • accept responsibility for activities under your account.

We may suspend or terminate accounts for violations of these Terms or misuse.

6) User Content

“User Content” includes anything you submit or upload in POLARIS, such as:

  • chat messages,

  • voice messages and transcripts,

  • images,

  • custom persona settings,

  • profile-related inputs.

You retain ownership of your User Content. However, you grant POLARIS a limited license to process your content only to provide and improve the Service, including generating responses, summaries, insights, and personalization.

You agree not to upload content that is illegal, harmful, infringing, or violates these Terms.

7) Acceptable Use

You agree not to:

  • use POLARIS for illegal activities,

  • harass, threaten, or abuse others,

  • submit content that infringes intellectual property or privacy rights,

  • attempt to reverse engineer, scrape, or disrupt the Service,

  • attempt to bypass subscription access controls,

  • use POLARIS to generate or distribute malware, scams, or harmful content.

We may restrict or terminate access if we believe your use is harmful, abusive, or violates these Terms.

8) AI Outputs & Limitations

AI-generated outputs:

  • may be wrong, biased, or inconsistent,

  • may not reflect real-world facts,

  • are not guaranteed to be error-free.

POLARIS is designed to feel personal, but it is still a software service and should be used with discretion.

9) Privacy

Your use of POLARIS is also governed by our Privacy Policy. Please review it for details about data collection, processing, storage, and deletion.

10) Subscriptions, Free Trials, and Billing

POLARIS may offer a free trial and paid subscriptions (e.g., weekly/monthly/yearly plans). Subscription handling is managed through Apple App Store / Google Play and may be supported by RevenueCat.

A. Free Trial

  • If a free trial is offered, it is available for the period shown in the app (e.g., 7 days).

  • At the end of the trial, your subscription may automatically renew into a paid plan unless canceled before the trial ends.

B. Auto-Renewal

Subscriptions automatically renew unless you cancel in your store account settings.

C. Payment

Payments are charged through your Apple or Google account. We do not store your full payment details.

D. Cancelation

You can cancel anytime via:

  • iOS: App Store > Subscriptions

  • Android: Google Play > Payments & subscriptions > Subscriptions

Cancelation stops future renewals; previously paid periods typically remain active until the end of the billing cycle.

E. Refunds

Refunds are handled by Apple or Google under their policies. We cannot directly issue store refunds.

F. Price Changes

Subscription prices may change. If required, you will be notified by the store platform and/or inside the app.

11) Third-Party Services

POLARIS may rely on third-party services to function, such as:

  • OpenAI API (AI chat, image understanding, transcription)

  • RevenueCat (subscriptions)

  • Supabase (cloud backend)

  • Expo Notifications (push notifications)

  • Optional analytics providers

Your use of the Service may be subject to these third parties’ terms and policies.

12) Availability, Changes, and Updates

We may:

  • modify or discontinue features,

  • add or remove Guides,

  • change how insights or reports are produced,

  • release updates that alter functionality.

We are not liable for any changes, interruptions, or discontinuation of the Service.

13) Intellectual Property

POLARIS, including its design, branding, interface, and underlying software, is owned by iWise and protected by intellectual property laws.

You may not copy, modify, distribute, sell, or create derivative works from POLARIS except as permitted by law or with our written permission.

14) Feedback

If you submit feedback or suggestions, you grant us the right to use them without restriction or compensation, unless prohibited by law.

15) Termination

You may stop using POLARIS at any time.

We may suspend or terminate your access if:

  • you violate these Terms,

  • we believe there is fraud, abuse, or risk,

  • required by law.

Upon termination, your rights to use the Service end immediately. Data deletion is governed by the Privacy Policy and in-app deletion options.

16) Disclaimers

To the maximum extent permitted by law, POLARIS is provided:

  • “as is” and “as available,”

  • without warranties of any kind (express or implied),

  • without guarantee of uninterrupted or error-free service.

We do not guarantee specific outcomes, insights, accuracy, or results.

17) Limitation of Liability

To the maximum extent permitted by law, iWise and its affiliates are not liable for:

  • indirect, incidental, special, consequential damages,

  • loss of profits, data, goodwill,

  • damages arising from your use of, or inability to use, the Service,

  • reliance on AI-generated outputs.

If liability cannot be excluded, it is limited to the amount you paid for the Service in the previous 12 months (or the minimum amount allowed by law).

18) Indemnification

You agree to indemnify and hold harmless iWise from claims, liabilities, damages, and expenses arising from:

  • your misuse of the Service,

  • your violation of these Terms,

  • your violation of any law or rights of a third party.

19) Governing Law & Disputes

These Terms are governed by the laws of Türkiye, unless consumer protection laws in your jurisdiction require otherwise.

Disputes will be resolved in the competent courts and enforcement offices in Istanbul, Türkiye, unless mandatory local consumer laws apply.

20) Changes to These Terms

We may update these Terms from time to time. If changes are material, we will notify you in the app or by other reasonable means. Continued use of the Service after changes means you accept the updated Terms.

21) Contact

For questions or support:
support@iwise.co